Brian posted 07/12/2019 When you purchase a product from 3D Magic Works, you are not just getting some filament 3D printed into something magical, you also get Kent. I was recently having trouble with Chip Shot. I'm no magician, just a hobbyist, so I thought perhaps it was something I was doing incorrectly. I made a video and sent it to Kent, and he spotted the issue, and sent out a replacement part. You can rest assured that your purchase with this company is fully warranted and satisfaction guaranteed. I really just can't say enough good things about Kent, his company and his products.